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Terms Of Use


Availability
 
Spiceking.eu aims to stock all products listed on this e-shop, however, if stock is unavailable we advise you after Proceeding to Chekout by loging in as a Registered User or filling the form as a New User just click the grey Send button not finalizing the very payment. The Notification of your order request comes to us immediately and we will inform you if products are available in requested quantity in stock, if prices changed or not, and what time to collect the order and shipping chosen products is required.
 
Price

All prices are subject to change WITHOUT NOTICE before you requested an order without paying.
All prices are subject to change WITH NOTICE after you requested an order without paying.
Prices may not be changed after you finalized payment.
 
Discounts

Products have quantity discounts counted automatically in the shopping Cart.
 
Payment

You can pay by the following international payment systems as it is shown at the Payment Terms page: Interkassa (Visa/MasterCard credit/debit cards), Payza (formerly known as AlertPay - e-wallet and Visa/MasterCard), WayForPay (Visa/MasterCard - pending merchant authorization) or MasterPass (e-wallet and MasterCard - pending merchant authorization).
Should you wish to pay by direct bank transfer, please email us on info@spiceking.eu.
 
Delivery

You can find detailed delivery costs (to 3 Classic auto delivery zones in Europe and 4 Express air delivery zones worldwide that depend on our 11 standard carton sizes) at the Delivery page.
For any questions on delivery costs please email us on info@spiceking.eu.
 
Damage or Lost

Spiceking.eu packs and sends the very order that was paid and does not reimburse damages or losses resulting during transportation.
All claims for short delivery or breakages must be imposed immediately upon delivery – to the courier/post company.
 
Usage Advice

Spiceking.eu does not give advices on how to use products sold on this e-shop. We recommend you find information on some products on Wiki before buying. Our pre-packed offers as Traditional Mixes or Premium Blends have labels that may contain original recipes.
Please ensure that you cook all ingredients thoroughly, as not all items have been treated by heat (not all items are pasteurized).
 
Returns/Refund Policy

Spiceking.eu aims to keep all our clients happy and operates a user friendly service in the event a client is not satisfied, our wants to change their mind, or makes a mistake whilst ordering.
 
Returns
Clients are welcome to return products to us within 14 days if not 100% satisfied, however, we do request that clients email us before returning products to advise the reason for return.
 
Refund
If individual packing of a product is in its original condition and the net weight of a product is the same as it is declared at a label, we will provide a full refund of the purchase price for a product.
 
If products are returned in damaged packing and lost their net weight we will agree with a client to refund a reasonable part of a purchase price for such products.
 
In all cases we do not refund postage costs both for first sending and for returning and because of that we advice you making the best choice while shopping here using quality photos of our products (both inside views and packing views) we have provided our e-shop.
 
Cancellations

Clients may to cancel orders for any reason (the lack of goods in stock, too long to wait for products’ availability, prices changed, to long shipping and delivery time declared, etc.) at any time after order is requested online without paying (we have received the notification by e-mail) and until a payment is finalized, subject to our agreement in writing (and another notification on payment by e-mail).
 
If payment is already finalized, we may not refund a client by an order cancellation case. In some cases we buy products from third parties to fulfill a client’s specific order, so we may not be able to return products to suppliers we purchased from, if a client requests a cancellation. Furthermore, just receiving a payment for an order, a parcel most likely passed the courier service to delivery.


Thank you for buying from us!
 
THE TASTE OF KINGS
WE MAKE ACCESSIBLE!